TSC Customer Care Professional-Ft. Lauderdale Florida
Become a member of one of the world’s most respected service brands! If you are passionate about customers and interested in working for a world class leader, we invite you to apply today to become an American Express Customer Care Professional! As a Customer Care Professional, you will nurture and grow relationships on each interaction with every single customer that result in increased customer loyalty. You can contribute to our business goals through cross selling and relationship building opportunities. It is a fast paced call center environment and our Customer Care Professionals serve as the face of our brand – providing extraordinary customer care that lives through an active set of principles and relationship building while responding to questions and problems from our existing cardmembers. .
In this role, the successful candidate will ensure extraordinary service by promptly and accurately responding to inbound phone calls from existing Customers making it easy for them to do business with us, recognizing their value to us, and solving their issues.
As a Customer Care Professional, you will be adding incremental value on each and every interaction with a stated outcome of high voice of customer scores and increased customer loyalty. The CCP will be responsible for evaluating and analyzing account information and recommend tailored solutions to the Cardmember.
Job Responsibilities:
Responsibilities include, but are not limited to:
• Work in a fast-paced, call center environment
• Provide extraordinary customer care by responding to questions and problems concerning individual accounts.
• Cement relationships with customers on each and every call that results in measurable cardmember value
• Document necessary account information, and offering solutions that will benefit the card member.
• Maintain acceptable performance standards including effectiveness, efficiency and quality
Required Qualifications:
The successful candidate will have the following qualifications:
• Exceptional listening and relationship building skills
• Effective and accurate decision making skills
• Strong oral communication skills
• Passion for serving customers with proactive solutions that grow relationships
• Proficiency in MS Office environment
• Flexibility on both day and evening schedules: weekend availability is required
• 2-3 years Customer Service experience
• High school diploma or equivalent required
Preferred Qualifications:
• Successful experience in the service industry is strongly preferred
• Experience cross selling products and services to customers
In this role, the successful candidate will ensure extraordinary service by promptly and accurately responding to inbound phone calls from existing Customers making it easy for them to do business with us, recognizing their value to us, and solving their issues.
As a Customer Care Professional, you will be adding incremental value on each and every interaction with a stated outcome of high voice of customer scores and increased customer loyalty. The CCP will be responsible for evaluating and analyzing account information and recommend tailored solutions to the Cardmember.
Job Responsibilities:
Responsibilities include, but are not limited to:
• Work in a fast-paced, call center environment
• Provide extraordinary customer care by responding to questions and problems concerning individual accounts.
• Cement relationships with customers on each and every call that results in measurable cardmember value
• Document necessary account information, and offering solutions that will benefit the card member.
• Maintain acceptable performance standards including effectiveness, efficiency and quality
Required Qualifications:
The successful candidate will have the following qualifications:
• Exceptional listening and relationship building skills
• Effective and accurate decision making skills
• Strong oral communication skills
• Passion for serving customers with proactive solutions that grow relationships
• Proficiency in MS Office environment
• Flexibility on both day and evening schedules: weekend availability is required
• 2-3 years Customer Service experience
• High school diploma or equivalent required
Preferred Qualifications:
• Successful experience in the service industry is strongly preferred
• Experience cross selling products and services to customers
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